The estimate type decides who absorbs the risk if your move turns out heavier or more involved than expected. Here’s what each one means in plain terms.
Binding estimate
A fixed price for the inventory and services listed. If your shipment weighs more than expected, you still pay the agreed amount. The trade-off: if it weighs less, you don’t get a refund. Predictable, and good when your inventory is settled.
Non-binding estimate
An educated guess based on estimated weight and services. The final bill is calculated from the actual weight at delivery, so it can go up. Federal rules limit how much more you can be required to pay at delivery on an interstate move, but the direction of surprise is almost always upward. Cheapest-sounding, riskiest in practice.
Not-to-exceed (guaranteed) estimate
The most consumer-friendly option. It sets a cap: pay less if the move is lighter, never more than the ceiling. If a mover offers this, it’s usually the one to take.
How to protect yourself
- Get it in writing and note which type it is.
- Base it on a real inventory — an in-person or video survey, not a phone guess.
- Keep your inventory accurate. Adding boxes or services on moving day can add cost even to a binding estimate.
- Watch for extras not in the quote: packing materials, long carries, stairs, shuttle fees, and storage.
- Read the paperwork before you sign, and keep a copy.
A trustworthy mover will happily explain which estimate you’re getting and why. If a company dodges the question or won’t commit to writing, treat it as a red flag. Compare binding quotes from reviewed movers before you decide.